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Merchant
Policy
| How
to order: |
| Phone: |
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541-312-2619 |
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| Fax: |
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541-312-2619 |
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| Email: |
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newlightdesigns@bendcable.com |
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| Online
orders: |
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| Shipping
limits: |
We
ship anywhere in the United States UPS. For International orders,
please inquire. |
| Customer
guarantee: |
Please
allow 3 to 4 weeks for shipping. 100 percent satisfaction guarantee
for all products we sell. We will be happy to refund your purchase
price minus shipping for any item. Wrong color for your existing
color scheme? Return it! Your spouse changed their mind? Return it!
Having a bad day? Return it! We strongly suggest that you keep your
receipt, and check the item for shipping damages. Do not hesitate to
call us if you have any questions. Our job is to solutions. |
| Return
policy: |
You
may return an item for refund or replacement within 30 days of the
shipment date if the item has been found to have been damaged during
shipping. Shipping and handling charges are non-refundable. All
returns must be accompanied by the packing slip.
When you return an item, follow the instructions on the packing
slip, and most importantly, please indicate the reason for the
return. (Wrong color scheme, etc.)
You may want to insure your return; we cannot be responsible for
lost or misdirected returns. If you paid for your order by credit
card, a credit will be issued and will appear on your billing
statement.
Your packing slip will indicate where you need to send your return.
If you have any questions regarding your order,
please feel free to contact us at: (541) 617-1684 or send us an
E-mail at: newlightdesigns@bendcable.com with the subject heading
"Specialty Imports Customer Service." |
| Payment
options: |
We
gladly accept
VISA, American Express and MasterCard, checks, and money orders.
Sorry, no C.O.D. orders. At this time we also accept E-mail orders. |
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